Centre hospitalier affilié universitaire de Québec (CHA)


Taking advantage of the fact that it was about to undertake a major energy efficiency project, the CHA, one of Quebec’s largest hospitals, wanted to engage in a structured sustainability planning process that would allow it to become a leader in Quebec. While conforming to the Quebec law on sustainability and anticipating the future demands of the Ministry of Health and Social Services, the approach was to be integrated into existing management processes without creating a significant new burden on staff that would be difficult to deal with given the limited human and financial resources available.

By working with Takt-etik, the CHA wanted to quickly and efficently develop an action plan according to the industry’s best practices.


For this project, Takt-etik relied on the BNQ 21000 methodology. After consulting with managers, employees, customers and some suppliers, we produced a sustainability diagnosis. In collaboration with the design firm 33/99, we also developed a logo and brand identity for the hospital’s sustainability commitment.

Takt-etik was also in charge of writing a sustainability policy framework coherent with the organization’s existing documents. Finally, in collaboration with the Sustainability Committee, Takt-etik developed a concerted sustainability action plan.

In accordance with the CHA‘s internal best practices, this action plan adopted a project-based approach that allowed for easier buy-in by the managers. Moreover, the action plan served as a way to unite under a single umbrella many projects that were already planned, thus limiting the number of new, burdensome project. As such, from the 12 projects finally selected, less than half were developed specifically for the sustainability action plan.


Although the action plan’s implemention phase has only just started, various projects have been launched, including waste management, communication on sustainability as well as a new food policy. This is mainly due to the full engagement of the Sustainability Committee and the project-based approach adopted by Takt-etik.

Moreover, throughout the process, employees were consulted and informed of progress through lunchtime conferences, information booths, articles in the internal journal, etc.. Several employees have even used the sustainability tribune to propose new projects, including energy efficiency projects, thus leading to financial and environmental gains for the hospital.

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